RemiStudyBack to RemiStudyHelp
Help and support
RemiStudy on the web, iPhone and iPad
Get in touch
Email hello@remistudy.com and we'll get back to you, usually within two working days. If it's about your account, please write from the email address you signed up with.
To report someone for unsafe or unkind behaviour, use the ⋯ button next to their name in Social. That reaches us faster than email.
Signing in
I forgot my password
On the log in screen, choose Forgot password? and enter your email. We'll send you a link to set a new one. Check your spam folder if it doesn't arrive within a few minutes.
I signed up with Google or Apple
Use the same Continue with Google or Continue with Apple button each time. If you chose “Hide my email” with Apple, your account uses the private relay address Apple made for you.
Why was I logged out?
To keep your account safe on shared computers, RemiStudy logs you out after 30 minutes without any activity. Just sign in again; nothing is lost.
Why can't I sign up with an address that has a + in it?
Addresses like name+something@… are blocked to stop people making lots of duplicate accounts. Please sign up with your normal email address.
Folders and flashcards
Are my cards saved?
Yes. When you're signed in, your folders, cards and progress are saved to your account and appear on every device you sign in on.
Can I share a folder?
Yes, with friends and in revision rooms. Folders that contain AI-generated cards (marked with a gold ring) can only be shared with RemiStudy Pro members.
The AI
Is there a limit on AI use?
Yes. There are fair-use limits on how often the AI can be used each minute, hour and day, so it stays fast for everyone. If you reach a limit, wait a little and try again.
The AI got something wrong
AI can make mistakes. Always check AI-written cards against your notes or textbook, and edit or delete any card that's wrong.
Friends and safety
How do I add a friend?
Go to Social and share your private friend code with someone you know. They type it in to send you a request. We use codes instead of usernames so strangers can't find you.
How do I block or report someone?
Tap ⋯ next to their name in Social and choose Block or Report. Blocking removes them as a friend and stops them contacting you. Reports are reviewed by a person.
Your account
How do I delete my account?
Open the Account menu and choose Delete account. This permanently deletes your account and everything in it straight away. You can also email us to ask.
How do I get a copy of my information?
Email hello@remistudy.com from the address on your account and we'll send it to you within one month. See our Privacy policy for your other rights.
Who can use RemiStudy?
Anyone aged 13 or over. See our Terms.